Privacy Policy
Build Advice values your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, and store your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What we collect
We may collect personal information such as:
• your name and contact details (email, phone, address);
• project details you provide; and
• information from your use of our website (cookies, analytics data, IP address).
2. How we collect it
We collect information when you:
• fill in a contact form or book a service;
• email or call us; or
• visit our website (through cookies or analytics tools).
3. How we use your information
We use your personal information to:
• provide and improve our services;
• communicate with you about your enquiries;
• manage our business operations; and
• meet any legal obligations.
We never sell or rent your information to anyone.
4. Disclosure
We may share information with trusted third parties who help us run our business (like website hosts, email providers, or IT support) but only where necessary and under confidentiality obligations.
We may also disclose information if required by law.
5. Storage and security
We store your information securely in Australia using reputable cloud providers.
We take reasonable steps to protect it from misuse, interference, loss, or unauthorised access.
6. Access and correction
You can request access to or correction of your personal information at any time by contacting us at hello@buildadvice.com.au. We’ll respond within a reasonable timeframe.
7. Cookies and analytics
Our website uses cookies and analytics to understand how people use it.
You can disable cookies in your browser settings, but some features of the site may not work as intended.
8. Questions or complaints
If you have a question or complaints about how we handle your personal information, contact us at hello@buildadvice.com.au. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Last updated: November 2025